Returns & Exchanges

 

SKIFORCE RETURNS POLICY

CLICK HERE TO DOWNLOAD RETURN FORM

Returns & Exchanges

We stand behind the products we sell and are confident in the advice our team provides. If you have any questions before purchasing, please contact us - We're always happy to help you choose the right gear.

If your purchase isn't quite right, we'll do our best to make the return or exchange process as simple as possible.

Store Credit Policy

As a locally owned, independent retailer, we do not offer refunds for change of mind, including incorrect sizing. Instead, we're happy to provide a store credit, valid for 3 years, provided the following conditions are met:

  • The item is returned within 30 days of the purchase date (or delivery date for online orders).

  • Proof of purchase is provided.

  • The item is unused and returned in the same condition it was received.

  • All original packaging, manufacturer tags and accessories are included and remain in resalable condition.

It is the customer's responsibility to ensure returned items arrive back to Skiforce Australia in their original condition.

How to Return or Exchange an Item

Returning an item is easy.

  1. Complete and print our Return Form. If you don't have access to a printer, simply include a handwritten note containing all the required information.

  2. Carefully package your item to prevent damage during transit.

  3. If returning an item in its original retail box, please wrap the box before shipping. Do not attach shipping labels or tape directly to the manufacturer's packaging, as this may result in a repackaging fee or a reduction in the value of your store credit.

  4. Attach the completed Return Form to the outside of your parcel.

  5. Send your parcel to:

Skiforce Australia
Attn: Returns & Exchanges
392 Plenty Road
Preston VIC 3072

Once your parcel has been received, we'll contact you to confirm your exchange or issue your store credit.

Most exchanges are processed within one business day of receiving your return and confirming the details with you.

Exchange Shipping

Customers are responsible for the cost of returning their item and the shipping cost of the replacement item.

If the item you're exchanging into is valued at $50 or more, we'll ship your replacement item free of charge.

If you're placing another order at the same time, we'll do our best to combine your exchange into a single shipment wherever possible.

Please note that exchanges are processed using the current retail price of the returned item, not the original purchase price.

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Items Not Eligible for Return or Exchange

The following items are not eligible for change of mind returns, exchanges or store credit:

  • Wakeboards or water skis with bindings that have been mounted.

  • Price Match purchases.

  • Clearance items.

  • Special order or custom order products.

  • Swimwear.

  • Hats and caps.

  • Sale clothing.

Please choose carefully before purchasing these items.

Refunds in Exceptional Circumstances

Refunds for change of mind are generally not available.

However, in exceptional circumstances and at Skiforce Australia's discretion, a refund may be approved subject to:

  • A 20% restocking and processing fee.

  • Deduction of the original shipping cost where free shipping was provided.

  • The customer covering the cost of return shipping.

  • The return being lodged within 30 days of the original purchase.

These fees do not apply where Skiforce has made an error with your order or where a warranty claim has been successfully approved.

Faulty Products & Warranty Claims

If you believe your product has a manufacturing defect in materials or workmanship, please contact our team before returning your item.

To help us assess your claim quickly, please include:

  • Your proof of purchase

  • A description of the issue

  • Clear photographs showing the fault

We'll guide you through the manufacturer's warranty process and keep you informed throughout the assessment.

Please note that products with manufacturing faults may still be eligible for repair, replacement or another remedy under the Australian Consumer Law, even if they would normally be excluded from our standard returns policy.

For further information, please refer to our Warranty Policy or contact us at sales@skiforce.com.