Description
SKIFORCE RETURNS POLICY
Returns & Exchanges
We stand behind the products we sell and are confident in the advice our team provides. If you have any questions before purchasing, please contact us - We're always happy to help you choose the right gear.
If your purchase isn't quite right, we'll do our best to make the return or exchange process as simple as possible.
Store Credit Policy
As a locally owned, independent retailer, we do not offer refunds for change of mind, including incorrect sizing. Instead, we're happy to provide a store credit, valid for 3 years, provided the following conditions are met:
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The item is returned within 30 days of the purchase date (or delivery date for online orders).
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Proof of purchase is provided.
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The item is unused and returned in the same condition it was received.
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All original packaging, manufacturer tags and accessories are included and remain in resalable condition.
It is the customer's responsibility to ensure returned items arrive back to Skiforce Australia in their original condition.
How to Return or Exchange an Item
Returning an item is easy.
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Complete and print our Return Form. If you don't have access to a printer, simply include a handwritten note containing all the required information.
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Carefully package your item to prevent damage during transit.
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If returning an item in its original retail box, please wrap the box before shipping. Do not attach shipping labels or tape directly to the manufacturer's packaging, as this may result in a repackaging fee or a reduction in the value of your store credit.
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Attach the completed Return Form to the outside of your parcel.
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Send your parcel to:
Skiforce Australia
Attn: Returns & Exchanges
392 Plenty Road
Preston VIC 3072
Once your parcel has been received, we'll contact you to confirm your exchange or issue your store credit.
Most exchanges are processed within one business day of receiving your return and confirming the details with you.
Exchange Shipping
Customers are responsible for all shipping costs associated with exchanges, including both the return postage and the shipping cost for the exchanged item.
Where possible, we'll always offer the most economical shipping option available.
If you're placing another order, we can often combine your exchange into the same shipment. If your additional purchase totals $50 or more, we'll ship your exchanged item free of charge.
Please note that exchange values are based on the current selling price of the returned item, not the original purchase price.
Items Not Eligible for Return or Exchange
The following items are not eligible for change of mind returns, exchanges or store credit:
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Wakeboards or water skis with bindings that have been mounted.
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Price Match purchases.
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Clearance items.
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Special order or custom order products.
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Swimwear.
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Hats and caps.
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Sale clothing.
Please choose carefully before purchasing these items.
Refunds in Exceptional Circumstances
Refunds for change of mind are generally not available.
However, in exceptional circumstances and at Skiforce Australia's discretion, a refund may be approved subject to:
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A 20% restocking and processing fee.
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Deduction of the original shipping cost where free shipping was provided.
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The customer covering the cost of return shipping.
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The return being lodged within 30 days of the original purchase.
These fees do not apply where Skiforce has made an error with your order or where a warranty claim has been successfully approved.
Faulty Products & Warranty Claims
If you believe your product has a manufacturing defect in materials or workmanship, please contact our team before returning your item.
To help us assess your claim quickly, please include:
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Your proof of purchase
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A description of the issue
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Clear photographs showing the fault
We'll guide you through the manufacturer's warranty process and keep you informed throughout the assessment.
Please note that products with manufacturing faults may still be eligible for repair, replacement or another remedy under the Australian Consumer Law, even if they would normally be excluded from our standard returns policy.
For further information, please refer to our Warranty Policy or contact us at sales@skiforce.com.
WARRANTY POLICY
Let’s face it, we all ride hard and the toys we play on are bound to take some abuse. Nearly all manufacturers understand this and provide a warranty against defects and workmanship. Each new product sold by Skiforce is covered by the individual manufacturer’s warranty. Please check the manufacturer’s website for information regarding their specific warranty policy. The manufacturer will make all warranty decisions. All return shipping costs are the responsibility of the buyer. As an Australian Wake and Waterski Retailer we can only warranty products purchased from our store and website. Please have proof of purchase at Skiforce available when dealing with any warranties.
STEPS FOR PROCESSING WARRANTIES
Step 1. Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty:
- Normal wear resulting from standard usage that occurs over time. (chipped topsheet, sun faded topsheet, etc)
- Damage resulting from contact with objects. (Rails, kickers, logs, stumps, little kids, skiers, etc.)
- Damage to product resulting from improper care or unnecessary roughness. (throwing it around on the bank, product flying off of board racks, etc)
- Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.
Step 2. Email us about your warranty and include CLEAR and detailed pictures explaining the problem. Blurry pictures will not be accepted.
If you have any questions, don’t hesitate to give us a call. We want to see you back out on your product as much as you want to use it and try to get you a response within 48 hours of receiving the product.
Step 3. We will contact you with further instruction.
The next step varies by manufacturer and we will provide you with all the details for the next step. If your warranty claim is accepted you will have to ship your product back to us so that we can confirm the warranty with the manufacturer. Return shipping on warranty claims is the responsibility of the buyer. The manufacturer or Skiforce will cover shipping charges on all items replaced or repaired under warranty.
Let us know if you are in a rush and would like to pay extra for express shipping on your warranty return.