Frequently Asked Questions
Orders & Tracking
How do I track my order?
As soon as your order leaves us, we'll email you a tracking number so you can follow it to your door. If it hasn't turned up when expected, email us at sales@skiforce.com, and we'll chase it up for you.
Can I change or cancel my order after placing it?
Once an order has been placed, any changes or cancellations fall under our standard exchange policy. Need to make a change? Get in touch as soon as you can on (03) 9470 1822 or at sales@skiforce.com, and we'll do our best to help. Read our returns & exchanges policy.
What happens if an item I ordered is out of stock?
It doesn't happen often, but if something's out of stock when we pack your order, we'll reach out to talk through a new delivery time or a refund. No surprises.
Shipping & Delivery
Where are items shipped from?
All our items and orders are shipped from our brick and mortar store here in Preston.
How long will my order take to arrive?
Orders are usually dispatched the next business day, unless listed as pre-order. Once shipped, regular delivery usually takes 1–2 business days to Melbourne, 2–5 days across VIC, and 3–5 days to Sydney, Brisbane, Adelaide and Canberra. Regional areas, WA, NT and TAS can take up to 14 business days. View delivery times by state.
Do you offer express shipping?
Yes. Simply select express shipping at checkout. Express shipping is free on all boards and skis, with many Australian metro areas receiving orders within 1–3 business days. Delivery times can vary by location and courier network, but we’ll always do our best to get your gear to you as quickly as possible. Learn more about shipping.
Why hasn't my order shipped yet?
Most orders are dispatched the next business day, and we'll email you a tracking number as soon as yours is on its way. Orders can sometimes take longer to ship during busy sale periods or if an item is on pre-order.
Still haven't heard from us? Email sales@skiforce.com or give us a call on (03) 9470 1822 and we'll look into it for you.
Click & Collect
Can I order online and pick up in store?
Absolutely. In-store pickup is available on all online orders. Just select 'In-Store Pickup' at checkout, and we'll email you as soon as your order is ready to collect. Please allow up to 24 hours from purchase.
Orders are collected from our store at 392 Plenty Road, Preston VIC 3072.
Returns & Exchanges
How do I return or exchange an item?
Items can be returned within 30 days of purchase (or delivery for online orders) for an exchange or store credit. They must be unused, in their original packaging with tags, and include proof of purchase.
Log in to your account and request a return on the corresponding order. You can also fill out our Return Form (or include a handwritten note), pack your item securely and attach the form to the outside of the parcel. Please don't stick labels or tape directly on the original product box.
Send it to:
Skiforce Australia
Attn:
Returns & Exchanges
392 Plenty Road
Preston VIC 3072.
We process most exchanges within one business day after we receive your return and confirm the details with you. Read our full returns policy.
Can I return an online order to the store instead of posting it?
Absolutely, all orders are able to be returned or exchanged at our Preston storefront for speed and convenience.
Damaged & Faulty Items
My order arrived damaged, what do I do?
Sorry to hear that. Let's get it sorted. Let us know within 24 hours of delivery, and make sure the courier's consignment note is marked ‘Received Damaged’. Then email sales@skiforce.com with a copy of the consignment note, and we'll send you return instructions and organise the best fix, whether that's a replacement, repair or another solution.
Please don't send the item back until you've heard from us.
What should I do if my item is faulty?
We stand behind the gear we sell, so if something's not right, we're here to help. Before sending anything back, email sales@skiforce.com with your proof of purchase, a description of the issue and a few photos, and we'll guide you through the warranty process. Faulty items may also be covered under Australian Consumer Law. View our warranty policy.